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1. |
Claim procedure (CP) has been worked out with the aim of provision
united, fast and right process during the handling complaints of
MK - COMERCIAL, Ltd´ s products |
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2. |
CP is the part of the controlled documentation and it is subject
to change operation. |
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3. |
Producer - seller offers the guaranty of 6 - 12 - 18 -24 - 30 - 36
months for executed works and 12 - 24 months for delivered ware. |
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4. |
Guaranty period is shown in the invoice. |
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5. |
Estate at product and the right to claim comes into existence on
the day of full payment for the product on the account of
producer. |
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6. |
Danger of product damage transfer to the customer at the moment of
taking product (signing of assembly diary or bill of delivery). |
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7. |
Claim has to be done in writing without useless delay at latest 12
hours after finding out the fault (by fax, mail, additionally
sent by post) and it also has to be announced on the nonstop
phone line 0905 252 296 . |
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8. |
Guaranty period extends by the period of the reparation executed
on the basis of the justified claim |
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9. |
Producer exclusively decides the way of executing the repair. |
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10. |
Guarantee does not refer to faults caused by: |
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10.1 |
- natural attrition |
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10.2 |
- wrong using in conflict with service manual |
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10.3 |
- any damage from the customer´s side (non-professional
manipulation, installation, removal, bad service...) |
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10.4 |
- incompetent person intervention |
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10.5 |
- electric current breakdown |
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10.6 |
- elementary disaster, war, etc. |
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11. |
In case of baseless claim the producer - seller will
charge the costs joined with handling
complaints in the amount of 33,-
€ for every even started hour/person
regardless of place of handling, 33,- € for every drive,
transportation expenses, overnight expenses, dead time and time
loss. |
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12. |
The above mentioned prices do not include
VAT, thus VAT will be added in the amount valid on the date of
tax liability. |
